IT Infrastructure Support Professional

3 weeks ago


Watford, Hertfordshire, United Kingdom CDS, a Hewlett Packard Enterprise company Full time

We are seeking an IT Infrastructure Support Professional to join our team at CDS, a Hewlett Packard Enterprise company. In this role, you will work as an onsite resident engineer, covering break fix activity and supporting the wider account team at other locations with maintenance & upgrade tasks.

Estimated salary: £48,000 - £65,000 per annum, depending on experience. The ideal candidate will have HPE Proliant server and storage with break fix skills, proven service maintenance background, and exceptional customer service skills.

You will troubleshoot hardware and firmware issues on server & storage, manage communication with customers on complex issues, and recommend process, product or service improvements. Your goal will be to ensure SLA requirements and Customer Satisfaction metrics are on or above target.

A full UK driving license is required for this role, and the ideal candidate will be highly organised, with excellent communication and problem-solving skills.



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