IT Support and Maintenance Professional

7 days ago


Watford, Hertfordshire, United Kingdom CDS, a Hewlett Packard Enterprise company Full time
IT Support and Maintenance Professional

We are seeking an experienced IT Support and Maintenance Professional to join our team at CDS, a Hewlett Packard Enterprise company.

Estimated Salary: £60,000 - £70,000 per annum

About the Role

This is a challenging role that requires strong technical skills, including HPE Proliant server and storage with break fix skills, to provide on-site technical support and maintenance services for our clients' data center infrastructure.

The successful candidate will be responsible for troubleshooting hardware and firmware issues on server & storage, managing communication with customers on complex issues, recommending process, product or service improvements, and ensuring SLA requirements and Customer Satisfaction metrics are on or above target.

Responsibilities
  • Break fix activity on Multi-Vendor hardware.
  • Solving unique and complex problems that have a broad impact on the customer environment.
  • Troubleshooting hardware and firmware issues on server & storage.
  • Managing communication with customer on complex issues and recommends process, product or service improvements.
  • Ensuring strict policies and processes around security and data protection.
  • Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
Requirements

To be successful in this role, you will need to possess excellent technical skills, particularly in HPE Proliant server and storage with break fix skills, proven service maintenance background, exceptional customer service skills, highly organized with the ability to work in a fast-paced structured manner to meet tight deadlines.

You should also be confident, collaborative working style and able to interface with people of all levels, proactive approach to work activities & support of colleagues, demonstrated ability to recognize and react to situations with a sense of urgency and problem ownership, and full UK driving license.



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