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Technical Onsite Support Engineer

1 month ago

Watford, Hertfordshire, United Kingdom CDS, a Hewlett Packard Enterprise company Full time

CDS, a Hewlett Packard Enterprise company, is seeking an experienced Technical Onsite Support Engineer to join our team.

Job Overview

This role will involve working as an onsite resident engineer, providing technical support and maintenance services to our customers.

Key Responsibilities
  • Perform break fix activities on Multi-Vendor hardware;
  • Troubleshoot complex problems with broad impact on customer environments;
  • Manage communication with customers on complex issues;
  • Adhere to strict policies and processes around security and data protection;

The ideal candidate will have strong technical skills, excellent communication abilities, and the ability to work in a fast-paced environment.

Requirements
  • HPE & Dell hardware break fix skills;
  • Proven service maintenance background;
  • Exceptional customer service skills;
  • Highly organised with the ability to work under pressure;

We offer a competitive salary of £55,000 - £65,000 per annum, depending on experience.

About Us

CDS is a leading provider of field service capabilities to Hewlett Packard Enterprise customers. We are committed to delivering exceptional service and supporting the growth of our clients.