Onsite IT Support Technician

2 days ago


Watford, Hertfordshire, United Kingdom CDS, a Hewlett Packard Enterprise company Full time

About the Job

CDS, a Hewlett Packard Enterprise company, is seeking a skilled Hardware Break Fix Engineer to join our team. As a key member of our team, you will be responsible for providing technical support to our customers.

Job Summary

This is an exciting opportunity to work as an onsite resident engineer covering onsite break fix activity. The role involves managing delivery of maintenance ticket requests and supporting the wider account team at other locations with maintenance & upgrade tasks as required.

The successful candidate will be responsible for:

  • Break fix activity on Multi-Vendor hardware.
  • Solving unique and complex problems that have a broad impact on the customer environment.
  • Troubleshooting hardware and firmware issues on server & storage.
  • Managing communication with customer on complex issues and recommends process, product or service improvements.

Requirements

To be considered for this role, you should possess:

  • HPE & Dell hardware break fix skills.
  • Proven service maintenance background.
  • Exceptional customer service skills including the ability to simplify technical detail.

Salary Range

The estimated salary for this role is £45,000 - £65,000 per annum.



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