IT Technical Support Engineer
16 hours ago
**Job Description:**
As a 1st Line Service Desk Engineer, you will be responsible for providing technical support to our clients. The ideal candidate will have a strong understanding of IT systems and be able to manage tickets efficiently and effectively within an ITIL environment.
**Responsibilities:**
- Provide technical support for our Managed Service customers.
**Requirements:**
- You have at least 2+ years' experience in a commercial IT Support environment.
- You have exceptional customer service skills with a proven ability to quickly build rapport.
**Salary and Benefits:**
- A competitive salary of up to £28,000 per annum.
- A tailored training path with vendor-specific accreditations.
- 22 days AL rising to 25 + BHs + Company pension + day off for birthday.
**System Knowledge:**
- Proficiency in Microsoft Office 365 services and email services.
- Familiarity with Intune and Microsoft Azure administration.
- Proficiency in Windows OS and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.
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