IT Technical Support Engineer

16 hours ago


Watford, Hertfordshire, United Kingdom CV-Library Full time

**Job Description:**

As a 1st Line Service Desk Engineer, you will be responsible for providing technical support to our clients. The ideal candidate will have a strong understanding of IT systems and be able to manage tickets efficiently and effectively within an ITIL environment.

**Responsibilities:**

  • Provide technical support for our Managed Service customers.

**Requirements:**

  • You have at least 2+ years' experience in a commercial IT Support environment.
  • You have exceptional customer service skills with a proven ability to quickly build rapport.

**Salary and Benefits:**

  • A competitive salary of up to £28,000 per annum.
  • A tailored training path with vendor-specific accreditations.
  • 22 days AL rising to 25 + BHs + Company pension + day off for birthday.

**System Knowledge:**

  • Proficiency in Microsoft Office 365 services and email services.
  • Familiarity with Intune and Microsoft Azure administration.
  • Proficiency in Windows OS and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.


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