Global Technical Support Technician

5 days ago


Watford, Hertfordshire, United Kingdom First Call Contract Services Full time

Job Summary:

First Call Contract Services is seeking a talented Field Service Engineer to join their team. As a key member of our technical support team, you will be responsible for providing on-site technical support and repair services to our clients nationwide. If you have a passion for technology and delivering exceptional customer service, this could be the perfect opportunity for you.

Key Responsibilities:

  • To visit clients' sites and diagnose technical issues, providing prompt and effective solutions.
  • To work collaboratively with our clients' technical teams to understand their requirements and deliver tailored solutions.
  • To maintain accurate records of all site visits and ensure that all necessary documentation is completed in a timely manner.

Requirements:

  • At least 3 years of experience in a technical support role, preferably in a similar industry.
  • Strong analytical and problem-solving skills, with the ability to work independently in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

Benefits:

  • A salary of £50,000 - £70,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your technical skills and career progression.
  • A comprehensive benefits package including health insurance, pension scheme and annual leave entitlement.

About First Call Contract Services:

We are a leading provider of technical support services, committed to delivering exceptional customer service and supporting our clients' success. Our team is dedicated to providing innovative solutions and maintaining the highest standards of quality and integrity.



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