Cloud Infrastructure Engineer

1 day ago


Watford, Hertfordshire, United Kingdom CDS, a Hewlett Packard Enterprise company Full time

Company Overview

CDS, a Hewlett Packard Enterprise company, is a leading provider of field service capabilities and business-oriented services. With over 1,800 employees across 11 European countries, we deliver exceptional results for our customers.

Job Summary

We are seeking a skilled Data Center Engineer to join our team as an onsite resident engineer. The successful candidate will be responsible for managing delivery of maintenance ticket requests, supporting the wider account team, and ensuring seamless communication with customers.

Key Responsibilities:

  • Manage break fix activity on Multi-Vendor hardware
  • Solve unique and complex problems affecting customer environments
  • Troubleshoot hardware and firmware issues on servers and storage
  • Communicate effectively with customers on complex issues and recommend process improvements
  • Adhere to strict security and data protection policies
  • Ensure SLA requirements and customer satisfaction metrics meet or exceed targets
  • Create comprehensive updates in the ticket handling system
  • Escalate issues appropriately to internal and customer management teams

Requirements:

  • HPE & Dell hardware break fix skills
  • Proven service maintenance background


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