Enterprise IT Specialist

4 hours ago


Watford, Hertfordshire, United Kingdom CDS, a Hewlett Packard Enterprise company Full time
About the Role

We are seeking a highly skilled Enterprise IT Specialist to join our team as an onsite resident engineer. The successful candidate will be responsible for managing delivery of maintenance ticket requests, providing support to the wider account team at other locations with maintenance & upgrade tasks as required.

The role involves covering site Monday to Friday, from 09:00 to 17:30, and requires the ability to manage complex problems that have a broad impact on the customer environment. This includes troubleshooting hardware and firmware issues on server & storage, managing communication with customers, and recommending process, product or service improvements.

As an Enterprise IT Specialist, you will be working closely with internal and customer management teams to ensure effective escalation processes and issue resolution. You will also be responsible for adhering to strict policies and processes around security and data protection, ensuring SLA requirements and Customer Satisfaction metrics are met or exceeded.

Required skills include HPE & Dell hardware break fix skills, proven service maintenance background, exceptional customer service skills, and highly organized time management. A full UK driving license is also essential.

Key Responsibilities
  • Break fix activity on Multi-Vendor hardware.
  • Solves unique and complex problems that have a broad impact on the customer environment.
  • Troubleshooting hardware and firmware issues on server & storage.
  • Manages communication with customer on complex issues and recommends process, product or service improvements.
  • Able to communicate at all levels of the business up to CIO.
What We Offer

We offer a competitive salary of £50,000 - £65,000 per annum, depending on experience, plus benefits including health insurance, pension scheme, and opportunities for career development.



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