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Internal Sales Coordinator

2 months ago

Leamington Spa, Warwickshire, United Kingdom BAXI HEATING UK LIMITED Full time
About the Role:

We are seeking a highly motivated and customer-focused Internal Sales Coordinator to join our team at BAXI HEATING UK LIMITED. As an Internal Sales Coordinator, you will play a crucial role in providing exceptional customer service and managing customer orders from start to finish.

Key Responsibilities:
  • Provide exceptional customer service through written and verbal communication, ensuring customer satisfaction and loyalty.
  • Act as an internal account manager for specific customers, managing their order process from cradle to grave, including orderbook management and reporting.
  • Process orders for all finished goods & spares, adhering to customer agreed SLAs and terms.
  • Respond to customer enquiries/orders, providing accurate information and support to ensure customer satisfaction.
  • Work closely with supply chain & distribution teams to expedite orders and resolve potential customer issues.
  • Collaborate with external sales team to support and respond to customer enquiries and potential sales opportunities.
  • Provide pre-sales product advice on all products within the BAXI heating portfolio.
  • Complete all sales-associated administration tasks with efficiency and in a timely manner.
Requirements:
  • Proven experience in an internal sales-based role.
  • Able to work independently as well as part of a team.
  • Customer-focused with excellent communication skills.
  • Strong positive attitude, always looking for the best possible outcome/solution.
  • Excellent organisation and administration skills.
  • Ability to work well under pressure, individually or as part of a team, and meet tight deadlines.
  • Analytical with good problem-solving skills.
About BAXI HEATING UK LIMITED:

BAXI HEATING UK LIMITED is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. We have some of the best-known and trusted heating and hot water brands for residential and commercial customers.