Internal Sales Coordinator

3 weeks ago


Leamington Spa, Warwickshire, United Kingdom Pertemps Bond Full time

A new and exciting opportunity has arisen for an Internal Sales Coordinator to join our team at Pertemps Bond. As a key member of our sales team, you will be responsible for coordinating the day-to-day management of customer orders and enquiries using our company software.

Main Responsibilities:

  • Co-ordinate the day-to-day management of customer orders and enquiries using company software
  • Prepare commercial tenders and quotations in line with customer deadlines or agreed timescales
  • Receive inbound calls and build effective customer relationships, maintaining excellent levels of customer service
  • Monitor and action email activity on the shared sales inbox, forwarding emails to respective departments/individuals
  • Understand customer's business requirements and address any queries upon receipt of sales opportunities
  • Actively manage customer complaints to ensure quick resolution and remedial action
  • Liaise with warehouse team on shipping customer orders, ensuring that on-time deliveries are being achieved
  • Proactively advise customers of order progress via phone and email
  • Provide sales support to management to include data gathering and prospecting opportunities
  • Good time management, prioritizing key customers, tasks, and enquiries
  • Liaising with our China team for shipping updates, product release updates, and order progress
  • Attend Sales and Product training opportunities when appropriate to build on customer service and product knowledge
  • Monitor outstanding quotations and follow up with customers to obtain important feedback and increase conversion/hit rates
  • Liaise with management on KPI's to ensure targets are met
  • Proficient with Microsoft Office suite

Requirements:

  • Manufacturing/Engineering industry knowledge or background welcomed, but not essential
  • Valid UK Driving licence and access to your own car
  • Looking for a reactive role with career progression
  • Excellent telephone manner and customer service experience
  • Well presented with a friendly and positive manner

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