Internal Sales Coordinator
3 weeks ago
A new and exciting opportunity has arisen for an Internal Sales Coordinator to join our team at Pertemps Bond. As a key member of our sales team, you will be responsible for coordinating the day-to-day management of customer orders and enquiries using our company software.
Main Responsibilities:
- Co-ordinate the day-to-day management of customer orders and enquiries using company software
- Prepare commercial tenders and quotations in line with customer deadlines or agreed timescales
- Receive inbound calls and build effective customer relationships, maintaining excellent levels of customer service
- Monitor and action email activity on the shared sales inbox, forwarding emails to respective departments/individuals
- Understand customer's business requirements and address any queries upon receipt of sales opportunities
- Actively manage customer complaints to ensure quick resolution and remedial action
- Liaise with warehouse team on shipping customer orders, ensuring that on-time deliveries are being achieved
- Proactively advise customers of order progress via phone and email
- Provide sales support to management to include data gathering and prospecting opportunities
- Good time management, prioritizing key customers, tasks, and enquiries
- Liaising with our China team for shipping updates, product release updates, and order progress
- Attend Sales and Product training opportunities when appropriate to build on customer service and product knowledge
- Monitor outstanding quotations and follow up with customers to obtain important feedback and increase conversion/hit rates
- Liaise with management on KPI's to ensure targets are met
- Proficient with Microsoft Office suite
Requirements:
- Manufacturing/Engineering industry knowledge or background welcomed, but not essential
- Valid UK Driving licence and access to your own car
- Looking for a reactive role with career progression
- Excellent telephone manner and customer service experience
- Well presented with a friendly and positive manner
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