IT Infrastructure Specialist
2 days ago
We are looking for an experienced IT Infrastructure Specialist to join our team at ORCA IT LTD. As a key member of our technical support department, you will play a crucial role in delivering high-quality IT services to our clients. You will have the opportunity to work on a wide range of projects, from installation and configuration of systems to diagnosing faults on both hardware and software.
The successful candidate will have excellent communication skills, be able to work under pressure, and possess a proven track record of delivering exceptional customer service. You will also have experience of integrated ISO management systems and be able to work independently to complete tasks to a high standard.
About the Job
- Installation and configuration of systems
- Diagnosing faults on both hardware and software
- Solving technical and application issues by phone or in person
- Prioritising and managing multiple open tickets
- Establishing good working relationships with clients
Key Responsibilities
- Monitoring and maintaining systems and networks
- Supporting updates and/or roll-outs for client applications (training of users as needed)
- Working to SLA's
Requirements
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out tasks to completion within parameters and instructions given
- Proven experience in an IT Support Role and Team
- Experience of integrated ISO management systems
Benefits
- Life Assurance
- Health Care
- Birthday day off
- Pension Scheme
- Discount Scheme
Salary: £42,000 - £52,000 per annum
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