Cloud Infrastructure Specialist Leader
1 month ago
ESG is an innovative and market-leading software & services company based in Chorley, serving clients in the utility sector.
Job DescriptionSalary: £48,300 - £50,000 per annum
We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
Your Role:
- You will join our dynamic team as a Cloud Support Lead, with line management responsibility for multiple engineers across shifts and serve as an escalation point for technical and operational issues.
- You will drive project delivery and support cross-team efforts as a key technical stakeholder.
- Participate in R&D to deliver innovations improving efficiency and effectiveness of our infrastructure solutions.
Responsibilities:
- Guiding and mentoring team members in a collaborative work environment.
- Overseeing complex infrastructure projects, ensuring alignment with business objectives and deadlines.
- Providing expert guidance on technical issues as an internal escalation point and a key contact for other departments.
- Solving Major incidents and performing post-incident analysis.
- Offering efficient and friendly 3rd line support to internal and external customers.
- Assisting the Cloud and Technical Services Manager in managing the team, ensuring shift/on-call cover.
- Delivering technical workshops within the business and to customers when needed.
- Maintaining and monitoring infrastructure platforms to meet defined SLAs and organisational requirements.
- Collaborating with vendors and service providers to procure necessary hardware, software, and services.
- Documenting builds and processes, contributing to the internal knowledge base.
- Maintaining current infrastructure knowledge and staying informed about future trends to drive innovation.
- Identifying and raising changes according to the company's change management procedures.
- Ensuring compliance with professional standards including ISO27001 and regulatory requirements in the Energy Industry.
Position Qualifications:
- Degree (or equivalent) in Computer/IT related discipline (desirable).
- Microsoft Certifications (MCSE) or MCP in relevant subject (desirable).
- VMWare Certifications (desirable).
- CompTIA A+ certification (desirable).
- AWS/Azure certifications (desirable).
- ITIL (desirable).
About You:
- Experience leading, managing, and motivating others in a team environment.
- Background in 1st/2nd/3rd line IT support.
- Experience with enterprise infrastructure including clustered VMware servers, storage arrays, and disaster recovery solutions.
- Knowledge of Microsoft Windows Server environments including Active Directory, GPO, Exchange/O365, IIS, SCCM, VMM.
- Understanding of automated monitoring and centralised patching tools.
- Familiarity with automation techniques like scripting, Ansible, Terraform, Lambda etc.
- Knowledge of firewalls and network segregation.
- Good understanding of infrastructure security and hardening procedures.
- Proven track record in leading and delivering complex infrastructure projects.
- Experience deploying and configuring into cloud environments.
- Ability to identify incident trends and escalate incidents according to standard protocols.
- Able to gather information systematically to troubleshoot and resolve issues.
- Strong analytical, problem-solving, and decision-making skills.
- Effective oral and written communication skills.
Benefits:
- Life Assurance.
- Health Cash Plan.
- Enhanced Maternity Leave: 13 weeks full pay + 13 weeks half pay.
- Enhanced Paternity Leave: 4 weeks full pay.
- Holiday buy scheme.
- Employee Assistance Programme.
- Discounted Leisure Memberships.
- Cycle to work scheme.
- EV & Hybrid Car Scheme.
- Long Service Awards.
- Private Medical Insurance.
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