Senior IT Support Specialist

1 day ago


Chorley, Lancashire, United Kingdom ESG Full time £48,300 - £50,000
Job Description:

We are seeking a highly skilled Senior IT Support Specialist to join our team at ESG. As a key member of our infrastructure team, you will be responsible for providing expert-level technical support to internal and external customers.

Responsibilities include:

  • Providing 3rd line support to internal and external customers.
  • Resolving complex technical issues.
  • Maintaining and monitoring infrastructure platforms.
  • Working with vendors and service providers.
  • Driving innovation within the business.

Requirements:

  • Degree in Computer/IT related discipline (desirable).
  • Microsoft Certifications (MCSE) or MCP in relevant subject (desirable).
  • AWS/Azure certifications (desirable).
  • ITIL (desirable).

Experience:

  • 1st/2nd/3rd line IT support.
  • Enterprise infrastructure including clustered VMware servers and disaster recovery solutions.
  • Configuring and troubleshooting Microsoft Windows Server environments.
  • Automated monitoring and centralised patching tools.
  • Firewalls and network segregation.
  • Proven track record in leading and delivering complex infrastructure projects.
  • Incident ticketing systems and ticket management.

Estimated Salary: £50,000 - £70,000 per annum.

Benefits:

  • Life Assurance.
  • Health Cash Plan.
  • Enhanced Maternity Leave.
  • Holiday buy scheme.
  • Employee Assistance Programme.
  • Discounted Leisure Memberships.
  • Cycle to work scheme.
  • EV & Hybrid Car Scheme.
  • Long Service Awards.
  • Private Medical Insurance.


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