Senior IT Support Specialist
1 day ago
We are seeking a highly skilled Senior IT Support Specialist to join our team at ESG. As a key member of our infrastructure team, you will be responsible for providing expert-level technical support to internal and external customers.
Responsibilities include:
- Providing 3rd line support to internal and external customers.
- Resolving complex technical issues.
- Maintaining and monitoring infrastructure platforms.
- Working with vendors and service providers.
- Driving innovation within the business.
Requirements:
- Degree in Computer/IT related discipline (desirable).
- Microsoft Certifications (MCSE) or MCP in relevant subject (desirable).
- AWS/Azure certifications (desirable).
- ITIL (desirable).
Experience:
- 1st/2nd/3rd line IT support.
- Enterprise infrastructure including clustered VMware servers and disaster recovery solutions.
- Configuring and troubleshooting Microsoft Windows Server environments.
- Automated monitoring and centralised patching tools.
- Firewalls and network segregation.
- Proven track record in leading and delivering complex infrastructure projects.
- Incident ticketing systems and ticket management.
Estimated Salary: £50,000 - £70,000 per annum.
Benefits:
- Life Assurance.
- Health Cash Plan.
- Enhanced Maternity Leave.
- Holiday buy scheme.
- Employee Assistance Programme.
- Discounted Leisure Memberships.
- Cycle to work scheme.
- EV & Hybrid Car Scheme.
- Long Service Awards.
- Private Medical Insurance.
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