Software Product Support Manager
5 days ago
ZipRecruiter is seeking a highly skilled Software Product Support Manager to join our Support Engineering team in Barrow-in-Furness, Brough or Filton. As a key member of our team, you'll play a crucial role in ensuring the smooth operation of our software products.
About the Role:
This is an exciting opportunity for a motivated and experienced professional to take on a challenging role that involves analyzing software products, deriving software support strategies, and providing expert advice to stakeholders. If you have a passion for software product support and excellent analytical skills, we'd love to hear from you.
Key Responsibilities:
- Analyzing software products using BAES processes to derive software support strategies.
- Reviewing software source documentation, interpreting technical information, and producing system level software support case reports.
- Supporting stakeholder engagement and attending collaboration working groups to ensure effective communication and cooperation.
- Providing software SME advice to the wider ILS community and supporting mapping activity between BAE software analysis outputs and other key ILS stakeholders.
Requirements:
- Degree or equivalent skills knowledge and experience in software support.
- Excellent verbal and written communication skills.
- Strong IT skills and ability to analyze complex problems related to software support.
What We Offer:
You'll receive a competitive salary (approximately £60,000 - £80,000 per annum), enhanced annual leave allowance, and a Company contributed Share Incentive Plan. You'll also have access to flexible working arrangements, an employee assistance programme, Cycle2work, and employee discounts.
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