Senior Software Support Specialist
7 hours ago
Software Support Specialist
About the Role:
We are seeking a skilled Senior Software Support Specialist to join our team in Barrow-in-Furness, Brough or Filton. The ideal candidate will have excellent verbal and written communication skills, with a strong understanding of software support principles.
Key Responsibilities:
- Analyse software products and derive software support strategies using BAES processes
- Review software source documentation and provide written recommendations on how best to support the software product through life via system level software support case reports
- Support stakeholder engagement and attend collaboration working groups in support of BAES scope of work for maintenance design (software)
- Provide software SME advice to the wider ILS community, and support mapping activity between the BAE software analysis outputs and other key ILS stakeholders and their support outputs
Requirements:
- Degree or equivalent skills knowledge and experience in the software support discipline
- Excellent IT skills
- The ability to analyse complex problems specifically related to software support, and identify the most critical support related issues
Salary and Benefits:
We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including a pension scheme, enhanced annual leave allowance, and access to additional perks such as flexible working, an employee assistance programme, Cycle2work and employee discounts.
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