Senior Software Support Specialist

10 hours ago


Broughton in Furness, Cumbria, United Kingdom ZipRecruiter Full time

At ZipRecruiter, we're seeking a highly skilled Senior Software Support Specialist to join our team in Barrow-in-Furness, Brough or Filton. As a key member of our Support Engineering team, you'll play a crucial role in ensuring the smooth operation of our software products.

About the Role:

This is an exciting opportunity for a motivated and experienced professional to take on a challenging role that involves analyzing software products, deriving software support strategies, and providing expert advice to stakeholders. If you have a passion for software support and excellent analytical skills, we'd love to hear from you.

Key Responsibilities:

  • Analyzing software products using BAES processes to derive software support strategies.
  • Reviewing software source documentation, interpreting technical information, and producing system level software support case reports.
  • Supporting stakeholder engagement and attending collaboration working groups to ensure effective communication and cooperation.
  • Providing software SME advice to the wider ILS community and supporting mapping activity between BAE software analysis outputs and other key ILS stakeholders.

Requirements:

  • Degree or equivalent skills knowledge and experience in software support.
  • Excellent verbal and written communication skills.
  • Strong IT skills and ability to analyze complex problems related to software support.

Benefits:

You'll receive a competitive salary, enhanced annual leave allowance, and a Company contributed Share Incentive Plan. You'll also have access to flexible working arrangements, an employee assistance programme, Cycle2work, and employee discounts.



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