Software Support Expert
15 hours ago
We are seeking a highly skilled Software Support Expert to join our team. The ideal candidate will have excellent analytical and problem-solving skills, with the ability to communicate complex technical information effectively.
The salary for this role is around £60,000 - £90,000 per annum, depending on experience. You will be based in the UK, with flexibility to work from home or in our offices.
About the RoleThis is a key position within our Maintenance Design team, responsible for analysing software products and developing strategies for their support. As a Software Support Expert, you will work closely with stakeholders to ensure that our software meets the highest standards of quality and reliability.
Main Responsibilities- Analyse software products using BAES processes and derive software support strategies
- Review software source documentation and interpret technical information to inform recommendations for software support
- SUPPORT stakeholder engagement and attend collaboration working groups to advance maintenance design efforts
- Provide expert advice on software SME matters to the wider ILS community
- Degree or equivalent knowledge and experience in software support discipline
- Excellent verbal and written communication skills
- Strong IT skills and ability to analyse complex problems
We offer a competitive package including a pension scheme, annual leave allowance, and a share incentive plan. Additionally, you will have access to flexible working arrangements, an employee assistance programme, and cycle-to-work schemes.
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