Software Support Expert

15 hours ago


Askam in Furness, Cumbria, United Kingdom BAE Systems Full time
Job Title: Software Support Expert

We are seeking a highly skilled Software Support Expert to join our team. The ideal candidate will have excellent analytical and problem-solving skills, with the ability to communicate complex technical information effectively.

The salary for this role is around £60,000 - £90,000 per annum, depending on experience. You will be based in the UK, with flexibility to work from home or in our offices.

About the Role

This is a key position within our Maintenance Design team, responsible for analysing software products and developing strategies for their support. As a Software Support Expert, you will work closely with stakeholders to ensure that our software meets the highest standards of quality and reliability.

Main Responsibilities
  • Analyse software products using BAES processes and derive software support strategies
  • Review software source documentation and interpret technical information to inform recommendations for software support
  • SUPPORT stakeholder engagement and attend collaboration working groups to advance maintenance design efforts
  • Provide expert advice on software SME matters to the wider ILS community
Requirements
  • Degree or equivalent knowledge and experience in software support discipline
  • Excellent verbal and written communication skills
  • Strong IT skills and ability to analyse complex problems
Benefits

We offer a competitive package including a pension scheme, annual leave allowance, and a share incentive plan. Additionally, you will have access to flexible working arrangements, an employee assistance programme, and cycle-to-work schemes.



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