Customer Service Excellence Coordinator

1 week ago


Nottingham, Nottingham, United Kingdom Saint-Gobain Formula GmbH Full time
Job Overview
PAM, part of the renowned Saint-Gobain UK & Ireland, is seeking a highly skilled Customer Service Excellence Coordinator to join its team. This role plays a vital part in connecting our business with customers, ensuring seamless service delivery and exceptional customer experiences.

About the Role
This Aftersales Team Lead - Customer Centricity position requires strong communication skills to build lasting business relationships. You will be responsible for communicating daily with customers via phone, email, or EDI, truly understanding their needs to provide expert product guidance and ensure timely order fulfillment. Your day will involve developing customer relationships, processing orders, liaising with internal departments, and responding to customer complaints with empathy.

What We're Looking For
We are seeking an individual who is driven by continual improvement, learning, and development. Key qualifications include:
  • Strong communication skills to build business relationships.
  • Inquisitive and invested in understanding the business, products, and customers to add real value.
  • High attention to detail to get it right first time.
  • Digital competency to pick up new systems.
  • Ability to prioritize tasks to meet varied demands.

Benefits and Opportunities
This role offers a competitive estimated salary of £40,000 - £55,000 per annum, depending on experience. The position can be worked on a hybrid basis, with two days in the office required per week. PAM also offers an early finish once a week at 1:30 pm. Additionally, you will have the opportunity to engage in team initiatives aimed at working better together and continually improving customer experience.

Why Join Us?
At Saint-Gobain UK & Ireland, we pride ourselves on delivering excellent service and fostering long-lasting relationships with our customers. As a valued member of our team, you will have access to continuous learning opportunities, allowing you to grow professionally and develop your skills.

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