Service Excellence Representative

2 days ago


Nottingham, Nottingham, United Kingdom Tata Consultancy Services Full time
About the Role

Tata Consultancy Services is looking for a skilled Operations Customer Service Associate to join our team in Nottingham. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and webchat.

The ideal candidate will have excellent communication skills, a strong ability to multi-task, and experience working in a fast-paced customer-facing environment.

Key Responsibilities and Requirements
  • Provide exceptional customer service via phone, email, and webchat
  • Meet performance targets related to quality, speed, and customer satisfaction
  • Collaborate with colleagues to achieve common goals and objectives
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple priorities
What We Offer

TCS offers a competitive salary package, including a basic salary of £25,000 - £35,000 per annum, depending on experience. In addition, we offer paid holidays, private healthcare, and opportunities for career growth and development.



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