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Careline Support Specialist

2 months ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a highly skilled and compassionate individual to join our team as a Careline Support Specialist. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and ensuring their safety and well-being.

Key Responsibilities
  • Take incoming calls from clients across the UK, responding to emergencies and other situations
  • Log calls into our CRM system and ensure accurate recording of information
  • Remain alert and available for the next customer, providing a flexible and responsive approach
  • Liaise with Lodge Managers to ensure seamless communication and support
  • Provide empathetic and calm support to clients in crisis situations
Requirements
  • Excellent customer service skills, with experience in telephone-based roles
  • Ability to listen actively and communicate effectively
  • Motivated, reliable, and resilient individual with good common sense
  • Flexibility to work on a roster basis, including weekends and Bank Holidays
  • Good standard of written and spoken English, with IT skills
About Us

Careline Support Ltd is a leading provider of telephone support services to over 10,000 retired homeowners in the UK. We are committed to delivering a first-class level of service and are seeking talented individuals to join our team. If you are passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity.