Senior IT Support Specialist

2 weeks ago


Watford, Hertfordshire, United Kingdom VIQU Limited Full time

Third Line Support Engineer - £35,000 to £40,000

VIQU Limited have partnered with a managed service provider (MSP) who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity.

The MSP cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology.

The Third Line Support Engineer will benefit from hybrid working of 3 days onsite and 2 days from home once they pass probation.

They are seeking a Third Line Support Engineer to provide second line and third-line technical support and maintenance on-site and remotely with a focus on desktop, server and infrastructure support.

This position will be the escalation point for the service desk and also working directly with customers.

Key Requirements:

2 + years in an IT support role working at a 2nd/ 3rd line level.

Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive, Intune.

Certified in Microsoft fundamentals - AZ-900, MS-900 or SC-900.

Proficient in Microsoft Server operating systems and associated technologies - Windows server / Windows desktop, Office 365, Active Directory.

Possess strong IT skills with a keen interest in technology.

Excellent communication abilities, attention to detail and a team player.


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