Service Desk Coordinator
1 month ago
About Us
At Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our clients.
Job Description
Service Desk Administrator Role
We're looking for a skilled Service Desk Administrator to join our team. As a Service Desk Administrator, you'll be responsible for:
- Recording incoming service support calls via phone and email in our system
- Collaborating with the team to schedule engineers' service visits for our overseas clients
- Communicating with Service Providers in EMEA and Asia Pac to coordinate overseas service calls
- Placing orders for spare parts needed for call-backs and ensuring timely delivery to the site
- Coordinating preventative maintenance visits with clients and engineers overseas
- Generating completion paperwork for preventative measures visits addressing any follow-up calls and remedial works
- Logging LSP invoices for completed calls and collaborating with the sales team to provide applicable service work quotes
- Providing weekly updates on outstanding service calls to major clients
Requirements
To be successful in this role, you'll need:
- Previous experience using a CRM or ERM software tool (desirable)
- Attention to detail and accuracy in call logging and reporting
- Good telephone manner and customer service skills
- Ability to build close relationships with internal and external stakeholders
- Able to work under pressure with good multitasking and prioritization skills
- Capable of using your own initiative to facilitate workflow
- Keen to support other team members and show reasoned decision-making skills
What We Offer
We offer a competitive salary, 20 days' holiday plus bank holidays, a stable and long-term career with a leading national business, and a company pension scheme. If you're passionate about delivering exceptional service and creating a safe and secure environment for our clients, we'd love to hear from you.
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Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been safeguarding communities for over 25 years. Our people-first culture is built on trust, respect, and a passion for excellence.Job DescriptionService Desk Administrator RoleWe're seeking a skilled Service Desk...
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Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been safeguarding communities for over 25 years. Our people-first culture is built on trust, respect, and a passion for excellence.Job DescriptionService Desk Administrator RoleWe're seeking a skilled Service Desk...
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Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our customers.Job DescriptionService Desk Administrator RoleWe're looking for...
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Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time{"title": "Service Desk Administrator", "description": "About the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
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Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our customers.Job DescriptionService Desk Administrator RoleWe're looking for...
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Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time{"title": "Service Desk Administrator", "description": "About the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
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Service Desk Coordinator
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout the RoleWe are seeking a highly skilled Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRecord incoming service support calls via phone and email in the...
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout the RoleWe are seeking a skilled Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRecord incoming service support calls via phone and email in the systemCollaborate with...
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Service Desk Coordinator
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRecord and manage incoming service support calls via phone...
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Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRecord and manage incoming service support calls via phone...
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