Service Desk Coordinator
2 months ago
About Us
Chubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.
Our Culture
We value a 'people first' culture, where employees are at the heart of everything we do. Our company pension scheme, employee referral scheme, and 20 days holiday plus bank holidays demonstrate our commitment to our employees' benefits and well-being.
Job Description
Service Desk Administrator Role
We are seeking a skilled Service Desk Administrator to join our high-performing team based in Chalfont St Peter. As a Service Desk Administrator, you will be responsible for:
- Recording incoming service support calls in the system
- Collaborating with the team to schedule engineers' service visits for our overseas clients
- Communicating with Service Providers in EMEA and Asia Pac to coordinate overseas service calls
- Placing orders for spare parts needed for call-backs and ensuring timely delivery to the site
- Coordinating preventative maintenance visits with clients and engineers overseas
- Generating completion paperwork for preventative measures visits addressing any follow-up calls and remedial works
- Logging LSP invoices for completed calls and collaborating with the sales team to provide applicable service work quotes
- Providing weekly updates on outstanding service calls to major clients
Requirements
To be successful in this role, you will need:
- Previous experience using a CRM or ERM software tool
- Attention to detail and accuracy in call logging and reporting
- Good telephone manner and customer service skills
- Ability to build close relationships with internal and external stakeholders
- Able to work under pressure with good multitasking and prioritization skills
- Capable of using own initiative to facilitate work flow
- Keen to support other team members and show reasoned decision-making skills
What We Offer
We offer a stable, long-term career with a leading national business, a company pension scheme, and a competitive salary of £29K per annum (negotiable depending on experience). If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been safeguarding communities for over 25 years. Our people-first culture is built on trust, respect, and a passion for excellence.Job DescriptionService Desk Administrator RoleWe're seeking a skilled Service Desk...
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Service Desk Coordinator
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been safeguarding communities for over 25 years. Our people-first culture is built on trust, respect, and a passion for excellence.Job DescriptionService Desk Administrator RoleWe're seeking a skilled Service Desk...
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Service Desk Coordinator
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our clients.Job DescriptionService Desk Administrator RoleWe're looking for a...
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Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our clients.Job DescriptionService Desk Administrator RoleWe're looking for a...
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Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our customers.Job DescriptionService Desk Administrator RoleWe're looking for...
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Service Desk Coordinator
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time{"title": "Service Desk Administrator", "description": "About the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
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Service Desk Coordinator
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our customers.Job DescriptionService Desk Administrator RoleWe're looking for...
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Service Desk Coordinator
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time{"title": "Service Desk Administrator", "description": "About the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRecord and manage incoming service support calls via phone...
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRecord and manage incoming service support calls via phone...
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