Service Desk Coordinator

1 month ago


Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time

About Us

At Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been safeguarding communities for over 25 years. Our people-first culture is built on trust, respect, and a passion for excellence.

Job Description

Service Desk Administrator Role

We're seeking a skilled Service Desk Administrator to join our high-performing team. As a key member of our support team, you'll be responsible for:

  • Recording service support calls and collaborating with the team to schedule engineer visits
  • Communicating with service providers to coordinate overseas service calls
  • Placing orders for spare parts and ensuring timely delivery
  • Coordinating preventative maintenance visits and generating completion paperwork
  • Providing weekly updates on outstanding service calls to major clients

What We're Looking For

We're seeking a detail-oriented individual with excellent communication skills and a customer-centric approach. Previous experience with CRM or ERM software is desirable, but not essential. If you're a team player with a passion for delivering exceptional service, we'd love to hear from you.

What We Offer

As a Service Desk Administrator with Chubb Fire & Security Group, you'll enjoy a stable, long-term career with a leading national business. Our benefits package includes:

  • 20 days holiday plus bank holidays
  • Company pension (4% matched, 5% after a year of service)
  • Employee Referral Scheme (£1,000)

Working Hours

40 hours per week, Monday to Friday, 8-5, fully office-based.



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