Service Desk Coordinator
4 weeks ago
About Us
At Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been serving communities for over 25 years. Our people-first culture is built on trust, respect, and a passion for excellence.
Job Description
Service Desk Administrator Role
We're seeking a skilled Service Desk Administrator to join our high-performing team. As a key member of our team, you'll be responsible for:
- Recording service support calls and collaborating with the team to schedule engineer visits
- Communicating with service providers to coordinate overseas service calls
- Placing orders for spare parts and ensuring timely delivery
- Coordinating preventative maintenance visits and generating completion paperwork
- Providing weekly updates on outstanding service calls to major clients
What We're Looking For
We're looking for someone with:
- Previous experience using CRM or ERM software tools
- Attention to detail and accuracy in call logging and reporting
- Good telephone manner and customer service skills
- Ability to build close relationships with internal and external stakeholders
- Strong multitasking and prioritization skills
What We Offer
We offer a stable, long-term career with a leading national business, including:
- 20 days holiday plus bank holidays
- Company pension (4% matched, 5% after a year of service)
- Employee Referral Scheme (£1,000)
Working Hours
40 hours per week, Monday to Friday, 8-5, fully office-based.
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time{"title": "Service Desk Administrator", "description": "About the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time{"title": "Service Desk Administrator", "description": "About the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
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