Service Desk Coordinator
1 month ago
About the Role
We are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Record incoming service support calls via phone and email in the system
- Collaborate with the team to schedule engineers service visits for our overseas clients
- Communicate with Service Providers in EMEA and Asia Pac to coordinate overseas service calls
- Place orders for spare parts needed for call-backs and ensure timely delivery to the site
- Coordinate preventative maintenance visits with clients and engineers overseas
- Generate completion paperwork for preventative measures visits addressing any follow up calls and remedial works
- Log LSP invoices for completed calls and collaborate with the sales team to provide applicable service work quotes
- Provide weekly updates on outstanding service calls to major clients
Requirements
- Previous experience using a CRM or ERM software tool would be desirable
- Attention to detail and accuracy in call logging and reporting
- Good telephone manner and customer service skills
- Ability to build close relationships with internal and external stakeholders
- Able to work under pressure with good multitasking and prioritisation skills
- Capable of using own initiative to facilitate work flow
- Keen to support other team members and show reasoned decisions making skills
What We Offer
- 20 days holiday plus bank holidays
- Stable, long term career with a leading national business
- Company pension (4% matched, 5% after a year of service)
- Employee Referral Scheme (£1,000)
Working Hours
40 hours per week | Monday to Friday | 8-5 | Fully Office Based
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