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Service Desk Coordinator

2 months ago


Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time

About Us

At Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our customers.

Job Description

Service Desk Administrator Role

We're looking for a skilled Service Desk Administrator to join our team. As a Service Desk Administrator, you'll be responsible for:

  • Recording incoming service support calls via phone and email in our system
  • Collaborating with the team to schedule engineers' service visits for our overseas clients
  • Communicating with Service Providers in EMEA and Asia Pac to coordinate overseas service calls
  • Placing orders for spare parts needed for call-backs and ensuring timely delivery to the site
  • Coordinating preventative maintenance visits with clients and engineers overseas
  • Generating completion paperwork for preventative measures visits addressing any follow-up calls and remedial works
  • Logging LSP invoices for completed calls and collaborating with the sales team to provide applicable service work quotes
  • Providing weekly updates on outstanding service calls to major clients

Requirements

To be successful in this role, you'll need:

  • Previous experience using a CRM or ERM software tool (desirable)
  • Attention to detail and accuracy in call logging and reporting
  • Good telephone manner and customer service skills
  • Ability to build close relationships with internal and external stakeholders
  • Able to work under pressure with good multitasking and prioritization skills
  • Capable of using your own initiative to facilitate workflow
  • Keen to support other team members and show reasoned decision-making skills

What We Offer

We offer a competitive salary, 20 days' holiday plus bank holidays, a stable and long-term career with a leading national business, and a company pension scheme. If you're passionate about delivering exceptional service and creating a safe and secure environment for our customers, we'd love to hear from you.