Customer Support Coordinator

1 day ago


Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time
Customer Support Role at Chubb Fire & Security Group

We are looking for a skilled Customer Support Coordinator to join our team based in the UK. The successful candidate will be responsible for providing exceptional customer service and support to our clients.

About the Role

This is a permanent, full-time opportunity that offers a competitive salary of £29,000 per annum (negotiable depending on experience). In addition to your basic salary, you will also receive a comprehensive benefits package that includes:

  • 20 days holiday plus bank holidays
  • A stable and long-term career with a leading national business
  • Company pension scheme with 4% matched contribution after one year of service
  • Employee Referral Scheme of up to £1,000

The ideal candidate will have previous experience using a CRM or ERM software tool and possess excellent communication skills. You will be working within a fast-paced environment and must be able to work under pressure with good multitasking and prioritisation skills.

Key Responsibilities

The successful candidate will be responsible for:

  • Recording incoming service support calls via phone and email in our system
  • Collaborating with the team to schedule engineers' service visits for our overseas clients
  • Communicating with Service Providers in EMEA and Asia Pac to coordinate overseas service calls
  • Placing orders for spare parts needed for call-backs and ensuring timely delivery to the site
  • Coordinating preventative maintenance visits with clients and engineers overseas
  • Generating completion paperwork for preventative measures visits addressing any follow-up calls and remedial works
  • Logging LSP invoices for completed calls and collaborating with the sales team to provide applicable service work quotes
  • Providing weekly updates on outstanding service calls to major clients

The role is fully office-based and requires a 40-hour working week, Monday to Friday, 8-5.



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