Front of House Operations Manager
4 weeks ago
At Bannatyne Health Club, we are seeking a skilled Front of House Manager to lead our customer service team and provide exceptional experiences for our members and guests.
Key Responsibilities:
- Lead and motivate the front of house team to deliver outstanding customer service.
- Perform Duty Manager duties, including being a key holder and unlocking/locking the building.
- Manage staff schedules and ensure adequate coverage at all times.
- Conduct regular performance reviews and provide coaching and support to team members.
- Handle customer inquiries, concerns, and complaints efficiently and professionally.
- Create a welcoming environment and maintain a clean and organized front of house area.
- Oversee daily operations, including managing bookings, processing payments, and maintaining accurate records.
- Monitor and manage front of house supplies and inventory with revenue targets.
- Ensure compliance with health and safety regulations and company policies.
- Develop strategies to enhance member engagement and satisfaction.
Requirements:
- Previous experience in a supervisory or managerial role within customer service or hospitality.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Exceptional customer service skills with a focus on creating positive experiences.
- Good organisational and multitasking abilities.
- The ability to establish rapport, build trust, and demonstrate credibility.
- Basic financial acumen and experience with budgeting and reporting.
- Ability to work flexible hours, including weekends and holidays.
Why Bannatyne?
We offer competitive compensation, opportunities for professional development, and a supportive team culture.
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