Front of House Operations Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Bannatyne Health Club Full time
Front of House Manager Role

At Bannatyne Health Club, we are seeking a skilled Front of House Manager to lead our customer service team and provide exceptional experiences for our members and guests.

Key Responsibilities:

  • Lead and motivate the front of house team to deliver outstanding customer service.
  • Perform Duty Manager duties, including being a key holder and unlocking/locking the building.
  • Manage staff schedules and ensure adequate coverage at all times.
  • Conduct regular performance reviews and provide coaching and support to team members.
  • Handle customer inquiries, concerns, and complaints efficiently and professionally.
  • Create a welcoming environment and maintain a clean and organized front of house area.
  • Oversee daily operations, including managing bookings, processing payments, and maintaining accurate records.
  • Monitor and manage front of house supplies and inventory with revenue targets.
  • Ensure compliance with health and safety regulations and company policies.
  • Develop strategies to enhance member engagement and satisfaction.

Requirements:

  • Previous experience in a supervisory or managerial role within customer service or hospitality.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Exceptional customer service skills with a focus on creating positive experiences.
  • Good organisational and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Basic financial acumen and experience with budgeting and reporting.
  • Ability to work flexible hours, including weekends and holidays.

Why Bannatyne?

We offer competitive compensation, opportunities for professional development, and a supportive team culture.



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