Service Desk Specialist
3 weeks ago
Senitor Associates seeks a dedicated Service Desk Engineer to provide exceptional technical support to our clients.
About the Role:
As a 2nd/3rd Line Service Desk Engineer, you will be responsible for supporting and resolving incidents and problems affecting our network in Manchester. Regular site visits to multiple locations in Manchester will be required.
Key Responsibilities:
- Build, maintain, and upgrade user PCs, laptops, and other hardware, ensuring the necessary software is installed and properly configured.
- Provide first and second-line support to over 1,000 users across multiple sites.
- Log all support calls in the Helpdesk system, tracking updates and resolutions.
- Complete daily and weekly systems checklists, which include tasks such as monitoring backups, reviewing overnight batch jobs, checking scheduled updates, and error log evaluations.
- Participate in the on-call rota, providing 24/7 out-of-hours support to business systems, garages, call centers, and operational staff.
- Implement software changes to bespoke systems, adhering to the established Change Control process.
Requirements:
- Experience working in a 2nd/3rd Line Position.
- Proficiency in Windows 10/11 and Office 365.
- Active Directory and Citrix knowledge.
- Experience providing remote support and a driving license.
Note: You will be expected to work non-business hours, including evenings and weekends, and be available for on-call duties (1 week in 4) and site visits.
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