Service Desk Manager

3 months ago


Manchester, United Kingdom Chroma Recruitment Full time

This vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function.


You will be responsible for:

  • Managing the strategic development of the function and driving change
  • Leading, mentoring, and coaching the Service desk by setting clear performance expectations, standards for quality work, response time, and overall user satisfaction.
  • Setting target objectives for the development of the department
  • Owning the Major Incident Management & Change Management processes, developing and ensuring that they’re fit for purpose and leading the team to meet the customers contractual requirements
  • Problem Management
  • Developing and implementing best practices and processes in line with ITL standards
  • Conducting regular team meetings and one to one reviews to monitor progress and drive performance.
  • Engaging with business stakeholders to understand expectations and business needs, organising department resources as required for the team.
  • Working with the team to review capability, identify knowledge gaps and implement training and development plans.
  • Managing the suppliers, attending supplier meetings and supporting supplier service improvement activities
  • Monthly reporting on SLA performance, Risks and issues, Service improvement etc.


Perks:

  • 25 days holidays (+Bank holidays)
  • Hybrid working
  • Life Assurance
  • Health cash plan
  • Industry training /certifications funded and more.


The Company:

They have produced consistent levels of growth over the last 5 years and are multi award winning within their sector.


They have a number of high-profile and critical organisations with work across the country in both the Not-for-profit and Commercial Sectors of the economy. Over the next 5 years they are looking to continue on this growth trajectory and will be investing heavily in the business, their proposition and the people who work for them.


Interviews are being scheduled immediately with a quick process turnaround, so please apply with your CV now if you’re interested in finding out more.


IT Service Desk Manager | Helpdesk Manager | Service Desk Team Leader | Head of Service Desk | Service Delivery Manager


  • Service Desk Manager

    24 hours ago


    Manchester, United Kingdom Charles Simon Associates Ltd Full time

    Charles Simon Associates are currently looking to recruit a Service Desk Manager for our global prestigious client based in Central Manchester. **Salary**: Up To £55,000 per annum + Car Allowance **Location**: Central Manchester **Skills/Requirements for the Service Desk Manager**: - Previous experience as a manager is vital for this role - Must still...

  • Service Desk Manager

    1 month ago


    Manchester, United Kingdom Chroma Recruitment Ltd Full time

    Chroma is currently working with a successful telecoms company based in Greater Manchester who are looking for a Service Desk Manager to lead their service desk team. Offering up to £50K and hybrid working model (3 days per week onsite), this is an excellent opportunity for someone looking for a leadership and process focused role in an established...


  • Manchester, United Kingdom Experis LTD Full time

    Service Desk Manager Location: Manchester ( Hybrid) Reporting to: Head of IS Operations Salary range £45-55K **OVERVIEW**: Our client is a is an independent regulator of doctors in the UK. They register and license doctors to practise medicine in the UK to make sure that all doctors have the right knowledge, skills and experience to provide safe, high...

  • Service Desk Manager

    1 month ago


    Manchester, United Kingdom Chroma Recruitment Full time

    This vacancy is to join one of the country's most successful telecoms business in supporting an impressive portfolio of clients across multiple industries.We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function.Leading, mentoring, and coaching the Service desk by setting clear performance...

  • Service Desk Manager

    1 month ago


    Manchester, United Kingdom Asm Global - Europe Full time

    Service Desk Manager Full-Time: 37.5 hours per week Location: Manchester Contract Type : Fixed Term 6 months Who Are We We are ASM Global, and we host breath-taking live events at our venues around the globe.Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World's most exciting Music Artists and...

  • Service Desk Manager

    4 weeks ago


    Manchester, United Kingdom Chroma Recruitment Ltd Full time

    Chroma is currently working with a successful telecoms company based in Greater Manchester who are looking for a Service Desk Manager to lead their service desk team.Offering up to £50K and hybrid working model (3 days per week onsite), this is an excellent opportunity for someone looking for a leadership and process focused role in an established...

  • Service Desk Manager

    1 month ago


    Manchester, United Kingdom Chroma Recruitment Ltd Full time

    Chroma is currently working with a successful telecoms company based in Greater Manchester who are looking for a Service Desk Manager to lead their service desk team. Offering up to £50K and hybrid working model (3 days per week onsite), this is an excellent opportunity for someone looking for a leadership and process focused role in an established...


  • Manchester, United Kingdom Robert Walters Full time

    **Service Desk Manager needed! 6-month contract/ £350 per day/ Manchester based (Hybrid working)** They are currently undertaking a multi-year project replacing a variety of legacy systems with a single system ERP System. This will need to be supported by a secure, robust, modern, fast and well-supported IT Infrastructure. **Service Desk Manager needed!...

  • Service Desk Manager

    1 month ago


    Manchester, United Kingdom Chroma Recruitment Ltd Full time

    Chroma is currently working with a successful telecoms company based in Greater Manchester who are looking for a Service Desk Manager to lead their service desk team.Offering up to £50K and hybrid working model (3 days per week onsite), this is an excellent opportunity for someone looking for a leadership and process focused role in an established...

  • Service Desk Manager

    3 months ago


    Manchester, United Kingdom Chroma Recruitment Full time

    This vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function. You will be responsible for: Managing the strategic development of the...

  • Service Desk Manager

    3 months ago


    Manchester, United Kingdom Chroma Recruitment Full time

    This vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function. Leading, mentoring, and coaching the Service desk by setting clear...


  • Manchester, United Kingdom Charles Simon Associates Ltd Full time

    **Service Desk Analyst - (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Manchester** Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing UK wide organisation based in Manchester **Location**: Manchester **Salary**: Up to...

  • Service Desk Manager

    3 months ago


    Manchester Area, United Kingdom Chroma Recruitment Full time

    This vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function. You will be responsible for: Managing the strategic development of the...


  • Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Analyst - Manchester City Centre - Training provided! **Prestigious opportunity within a highly successful and evolving technology team for an IT Service Desk Analyst to be based in Manchester City Centre.** **Dedicated to the IT Service Desk delivery team you will be responsible for: - ** - **Utilising a service desk management systems...


  • Manchester, United Kingdom Ashdown Group Full time

    This is an excellent opportunity for an IT Helpdesk Manager to join a multi-site UK wide consultancy in their Manchester site. This role is paying up to £35,000 + on-call allowance & further benefits. As the IT Service Desk Manager, you will lead a team of 4 x 1st line support analysts, 3 x 2nd line support analysts, and 1 field engineer. Although this...


  • Manchester, United Kingdom Aerocloud Systems Full time

    AeroCloud: Revolutionizing Airport Operations AeroCloud is the new-age operating system for airports aiming to grow.Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world.We achieve this by becoming the airport's...


  • Manchester, United Kingdom LIMA Full time

    **Salary**:£30,000 **Location**:Salford, Greater Manchester **LIMA are recruiting for an IT Service Desk Coordinator to join our Managed Services Team.**: **As a key member of our IT Support Delivery Team, you will be responsible for creating and managing release management and technical engineering schedules and, co-ordinating customer...


  • Manchester, United Kingdom Chassam Recruitment Full time

    IT service Desk Engineer Are you looking for a new and exciting role? I am currently recruiting for an IT Service Desk Engineer for a leading and growing company based in Greater Manchester. My client is looking for someone to provide operational support both over the phone andface to face on a very busy IT Service Desk. Skills Needed: - 1 year experience...

  • Service Desk Manager

    2 weeks ago


    Manchester, United Kingdom CV-Library Full time

    We're on the hunt for a talented Service Desk Manager - Senior to join our team at CV-Library. As a seasoned IT professional, you'll have the opportunity to drive service delivery excellence and lead our team in delivering exceptional IT experiences.The successful candidate will have extensive experience in IT service management, with a proven track record...


  • Manchester, United Kingdom Heat Recruitment Full time

    **Service Desk Analyst / Windows 10 / Office 365 / Active Directory / Permanent** **Location - Manchester** **Permanent** **Salary - Up to £29,000** A leader in the insurance broking industry is looking to add an Service Desk Analyst to their team. Through working with the top insurance brokers in the UK, this client is a powerhouse in the broker market....