Service Desk Manager

3 months ago


Manchester, United Kingdom Chroma Recruitment Full time

This vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function.
Leading, mentoring, and coaching the Service desk by setting clear performance expectations, standards for quality work, response time, and overall user satisfaction.
Owning the Major Incident Management & Change Management processes, developing and ensuring that they’re fit for purpose and leading the team to meet the customers contractual requirements
Problem Management
Conducting regular team meetings and one to one reviews to monitor progress and drive performance.
Working with the team to review capability, identify knowledge gaps and implement training and development plans.
Managing the suppliers, attending supplier meetings and supporting supplier service improvement activities
Monthly reporting on SLA performance, Risks and issues, Service improvement etc.

25 days holidays (+Bank holidays)
~ Hybrid working
~ Life Assurance
~ Health cash plan
~ Industry training /certifications funded and more.


They have a number of high-profile and critical organisations with work across the country in both the Not-for-profit and Commercial Sectors of the economy. Interviews are being scheduled immediately with a quick process turnaround, so please apply with your CV now if you’re interested in finding out more.

IT Service Desk Manager | Helpdesk Manager | Service Desk Team Leader | Head of Service Desk | Service Delivery Manager


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