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Service Desk Support Specialist
1 month ago
Greater Manchester Police is seeking an exceptional Service Desk Operator to join their team. Reporting to the Service Desk Team Leader, this role involves managing calls from internal staff and providing first-line technical support investigations.
This exciting and varied role will put you at the forefront of delivering innovative technology within Greater Manchester Police, an organisation that is developing its IT capacity and is a dynamic, fun place to work. This role will also enable you to be at the heart of keeping Greater Manchester safe and is a hybrid role which will see you in the office 1-2 days a week.
The successful candidate will have the opportunity to work with a range of technologies and will be responsible for providing technical support to internal staff. They will also be involved in the development of new processes and procedures to improve the service desk operation.
GMP offers a range of benefits, including a generous pension scheme, annual leave entitlement, and access to various wellbeing support. The successful candidate will also have the opportunity to work with a dynamic and supportive team.
To be considered for this role, please submit one document (maximum 4 pages) that contains your CV and a covering letter that outlines how your skills meet the essential criteria set out in the job description.
Key Responsibilities:
Manage calls from internal staff and provide first-line technical support investigations
Provide technical support to internal staff
Develop new processes and procedures to improve the service desk operation
Work with a range of technologies
Be involved in the development of new processes and procedures to improve the service desk operation
Requirements:
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong technical skills
Ability to work as part of a team
Strong problem-solving skills
What We Offer:
Generous pension scheme
Annual leave entitlement
Access to various wellbeing support
Opportunity to work with a dynamic and supportive team
Opportunity to work with a range of technologies
Opportunity to develop new processes and procedures to improve the service desk operation
How to Apply:
Please submit one document (maximum 4 pages) that contains your CV and a covering letter that outlines how your skills meet the essential criteria set out in the job description.
Contact Information:
For more information, please contact the Service Desk Team Leader at [insert contact information].
Equal Opportunities:
GMP is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion and aim to create a workplace that is free from discrimination and harassment.
Disclaimer:
GMP reserves the right to close this vacancy at any time. We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion and aim to create a workplace that is free from discrimination and harassment.
