Service Desk Agent

7 months ago


Manchester, United Kingdom Project People Full time

Service Desk Advert

Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?

We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.

You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working.

**Your experience**
- Educated to GCSE grade or equivalent
- Excellent Customer Service Skills.
- Excellent problem-solving skills.
- Excellent verbal and written communication skills with an attention to detail.
- Ability to work as part of a team.

High degree of initiative and creativity

Project People is acting as an Employment Business in relation to this vacancy.


  • Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    Service Desk Agent 40 hours PAYE - Monday - Friday - 1 working wekeend in 4 Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support...

  • IT Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    Service Desk Agent - Manchester Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are...

  • Service Desk Agent

    2 weeks ago


    Manchester, United Kingdom Project People Full time

    **Role: Service Desk Agent** **Location: Manchester, fully on site** **Type: 6 month+, PAYE, full time** Are you interested in starting a career in IT but don’t have the technical background and experience? We are looking for enthusiastic individuals with excellent communication skills and customer service experience. Learn and develop your IT skills on...

  • IT Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    IT Service Desk Agent As the IT Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries...

  • Service Desk Agent

    2 weeks ago


    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • Service Desk Agent

    2 weeks ago


    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to...


  • Manchester, United Kingdom Project People Full time

    **Service Desk Agent** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for...

  • IT Service Desk Agent

    4 weeks ago


    Manchester, United Kingdom Betfred Group Full time

    Job DescriptionWe are seeking an experienced IT Service Desk Agent to join our team in handling incidents and service requests received through the IT Service Desk via various channels. The successful candidate will primarily be responsible for troubleshooting and resolving tickets, collaborating with business departments, and working closely with third...

  • Service Desk Agent

    2 weeks ago


    Manchester, United Kingdom Project People Full time

    As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...

  • Service Desk Agent

    2 weeks ago


    Manchester, United Kingdom Project People Full time

    As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...

  • Service Desk Agent

    2 weeks ago


    Manchester, United Kingdom Project People Full time

    As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...

  • Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    As a Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** **Technical Capability. Works under supervision, supporting standard technical queries related to a single...

  • IT Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...


  • Manchester, United Kingdom Project People Full time

    Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to...


  • Manchester, United Kingdom Project People Full time

    As a Service Desk Agent you will be a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for technical incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...

  • Front Desk Agent

    2 weeks ago


    Manchester, United Kingdom International House Manchester Full time

    _Front Desk & Student Services Officer _ International House Manchester is a private English language school and football academy, servicing international students. **Summary** This person will provide customer-facing support and assistance to all students, prospective students and visitors at the school reception. As the first point of contact in the...


  • Manchester, United Kingdom CV-Library Full time

    CV-Library, a leading software company, is looking for a skilled Customer Service Agent to join their service desk team. This full-time permanent position, based in Manchester City Centre, offers a competitive salary of £30,000 - £40,000 per annum.Job OverviewThe successful candidate will be responsible for providing top-notch customer service, resolving...


  • Manchester, United Kingdom 4Way Recruitment Ltd Full time

    **Customer Service Agent** **Manchester** **£20,500-21,000 (£9.90-10.10ph)** My client is a well established, large electrical firm who employ in excess of 150 staff. With a large range of customers ranging from Commercial, Domestic & Industrial sites including Councils, Schools, Universities, Hospitals etc. **Main Responsibilities**: To provide my...


  • Manchester, United Kingdom Playtech Full time

    **Company Description** Playtech - Global leader in gaming platforms and content Our team of 6,000+ in 20 countries provides the most innovative solutions in the industry. Our Manchester offices host the leading supplier of management systems to the bricks-and-mortar casino industry. We provide the platforms that run the leading casinos and resorts from...