IT Service Desk Agent
7 months ago
IT Service Desk Agent
As the IT Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.
**Key Accountabilities**
- Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
**Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.**
**Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.**
**Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.**
**Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.**
**Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.**
**Personal Development Takes ownership of own development and has a development plan in place.**
**Experience**
- Feedback from customers, colleagues and team managers.
- Technical assessments if applicable
- Evidence of sharing and re-use of knowledge.
- Correct management of processes followed to deliver the service.
- Percentage of customer problems resolved within required timescales.
- Meeting service level requirements.
**Job Types**: Full-time, Temporary contract, Temp to perm
Contract length: 6 months
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Do you have an in date passport?
Work Location: In person
Reference ID: FJ-JH-M
-
Service Desk Agent
7 months ago
Manchester, United Kingdom Project People Full timeService Desk Agent 40 hours PAYE - Monday - Friday - 1 working wekeend in 4 Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support...
-
IT Service Desk Agent
7 months ago
Manchester, United Kingdom Project People Full timeService Desk Agent - Manchester Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are...
-
Service Desk Agent
2 weeks ago
Manchester, United Kingdom Project People Full time**Role: Service Desk Agent** **Location: Manchester, fully on site** **Type: 6 month+, PAYE, full time** Are you interested in starting a career in IT but don’t have the technical background and experience? We are looking for enthusiastic individuals with excellent communication skills and customer service experience. Learn and develop your IT skills on...
-
Service Desk Agent
2 weeks ago
Manchester, United Kingdom Project People Full timeService Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...
-
Service Desk Agent
7 months ago
Manchester, United Kingdom Project People Full timeAre you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to...
-
1st Line IT Service Desk Agent
7 months ago
Manchester, United Kingdom Project People Full time**Service Desk Agent** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for...
-
IT Service Desk Agent
4 weeks ago
Manchester, United Kingdom Betfred Group Full timeJob DescriptionWe are seeking an experienced IT Service Desk Agent to join our team in handling incidents and service requests received through the IT Service Desk via various channels. The successful candidate will primarily be responsible for troubleshooting and resolving tickets, collaborating with business departments, and working closely with third...
-
Service Desk Agent
2 weeks ago
Manchester, United Kingdom Project People Full timeAs the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...
-
Service Desk Agent
3 weeks ago
Manchester, United Kingdom Project People Full timeAs the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...
-
IT Service Desk Agent
7 months ago
Manchester, United Kingdom Project People Full timeAs the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...
-
Service Desk Agent
7 months ago
Manchester, United Kingdom Project People Full timeAs a Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** **Technical Capability. Works under supervision, supporting standard technical queries related to a single...
-
1st Line IT Service Desk Agent
2 weeks ago
Manchester, United Kingdom Project People Full timeAre you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to...
-
Service/help Desk Agent
2 weeks ago
Manchester, United Kingdom Project People Full timeAs a Service Desk Agent you will be a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for technical incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...
-
Front Desk Agent
2 weeks ago
Manchester, United Kingdom International House Manchester Full time_Front Desk & Student Services Officer _ International House Manchester is a private English language school and football academy, servicing international students. **Summary** This person will provide customer-facing support and assistance to all students, prospective students and visitors at the school reception. As the first point of contact in the...
-
Service Desk Manager
2 weeks ago
Manchester, United Kingdom Applause IT Full time**Service Desk Manager - ITIL, Support, Zendesk** **Manchester (Hybrid Working) - £35,000 - £45,000 + Benefits** Applause IT are looking to recruit a Service Desk Manager with experience helping to drive forward a service desk and delivering the demands of internal/external customers. This individual is sought by an exciting client in the travel industry...
-
Customer Service Agent
4 weeks ago
Manchester, United Kingdom CV-Library Full timeCV-Library, a leading software company, is looking for a skilled Customer Service Agent to join their service desk team. This full-time permanent position, based in Manchester City Centre, offers a competitive salary of £30,000 - £40,000 per annum.Job OverviewThe successful candidate will be responsible for providing top-notch customer service, resolving...
-
Customer Service Agent
2 weeks ago
Manchester, United Kingdom 4Way Recruitment Ltd Full time**Customer Service Agent** **Manchester** **£20,500-21,000 (£9.90-10.10ph)** My client is a well established, large electrical firm who employ in excess of 150 staff. With a large range of customers ranging from Commercial, Domestic & Industrial sites including Councils, Schools, Universities, Hospitals etc. **Main Responsibilities**: To provide my...
-
Guest Service Agent
7 months ago
Manchester, United Kingdom Holiday Inn Manchester West Full time'''Duties''' - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized...
-
Service Desk 1st Line Agent
1 week ago
Manchester, United Kingdom Playtech Full time**Company Description** Playtech - Global leader in gaming platforms and content Our team of 6,000+ in 20 countries provides the most innovative solutions in the industry. Our Manchester offices host the leading supplier of management systems to the bricks-and-mortar casino industry. We provide the platforms that run the leading casinos and resorts from...
-
Service Desk Analyst
2 weeks ago
Manchester, United Kingdom Charles Simon Associates Ltd Full time**Service Desk Analyst - (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Manchester** Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing UK wide organisation based in Manchester **Location**: Manchester **Salary**: Up to...