1st Line IT Service Desk Agent

3 days ago


Manchester, United Kingdom Project People Full time

Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?

We are looking for a Service Desk Agent to join and expand our 1st line team based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.

**Your experience**
- Educated to GCSE grade or equivalent
- Excellent Customer Service Skills.
- Excellent problem-solving skills.
- Excellent verbal and written communication skills with an attention to detail.
- Ability to work as part of a team.
- High degree of initiative and creativity.

Project People is acting as an Employment Business in relation to this vacancy.



  • Manchester, United Kingdom Project People Full time

    **Service Desk Agent** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for...

  • Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    Service Desk Agent 40 hours PAYE - Monday - Friday - 1 working wekeend in 4 Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support...

  • IT Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    Service Desk Agent - Manchester Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are...

  • Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...


  • Manchester, United Kingdom 4it Recruitment Ltd Full time

    **Service Desk Analyst - 1st Line -Office 365 - Windows 10 - Manchester/Remote - to £28k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 2 years’ experience with 1st line support, Active Directory, Office 365, Windows 10, Password reset, networking, account setting and excellent...

  • Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • Service Desk Agent

    6 days ago


    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to...

  • Service Desk Agent

    3 days ago


    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • Service Desk Agent

    6 months ago


    Manchester, United Kingdom Project People Full time

    **Service Desk Agent** **Temporary contract 6 / 12 months with the possibility of permanence if all goes well** **Location **40 hours a week - Monday - Friday with 1 working weekend required in 4 - shifts fall in between 7am - 7pm** As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine...


  • Manchester, United Kingdom Playtech Full time

    **Company Description** Playtech - Global leader in gaming platforms and content Our team of 6,000+ in 20 countries provides the most innovative solutions in the industry. Our Manchester offices host the leading supplier of management systems to the bricks-and-mortar casino industry. We provide the platforms that run the leading casinos and resorts from...


  • Manchester, United Kingdom Chassam Recruitment Full time

    Chassam Recruitment are currently looking to recruit an IT Service Desk Analyst (1st/2nd line). This is an exciting role where you will be working on an exceptionally busy service desk but also getting involved in various project work too. My client is looking for someone with: - Excellent working knowledge of Microsoft Office 365 - Trouble Shooting basic...


  • Manchester, United Kingdom Involved Solutions Full time

    **Job title:1st Line Service Desk Analyst** **Salary:£18,000 to £23,000 + Benefits** **Location: Manchester** **Contract**:Permanent** We are working with a prestigious media firm specialising in marketing and communications, who are looking for a 1st line Service Desk Analyst to take a valued role in their organisation. This will include supporting around...

  • Service Desk Agent

    6 days ago


    Manchester, United Kingdom Project People Full time

    **Role: Service Desk Agent** **Location: Manchester, fully on site** **Type: 6 month+, PAYE, full time** Are you interested in starting a career in IT but don’t have the technical background and experience? We are looking for enthusiastic individuals with excellent communication skills and customer service experience. Learn and develop your IT skills on...

  • IT Service Desk Agent

    7 months ago


    Manchester, United Kingdom Project People Full time

    IT Service Desk Agent As the IT Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries...

  • Service Desk Agent

    6 months ago


    Manchester, United Kingdom Project People Full time

    Service Desk Agent Temp PAYE Full time - Monday to Friday and one weekend in four. As a Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** **Works under supervision,...


  • Manchester, United Kingdom The Portfolio Group Full time

    Peninsula Business Services is the leading UK's Employment Law and Health & Safety Specialists, providing an integral service to our 28,000 Client's daily business operations. An exciting opportunity has arisen to join the growing ICT Department and become a member of the Service Desk team. You will be working in a team-based environment on the Service...


  • Manchester, United Kingdom The Portfolio Group Full time

    Peninsula Business Services is the leading UK's Employment Law and Health & Safety Specialists, providing an integral service to our 28,000 Client's daily business operations. An exciting opportunity has arisen to join the growing ICT Department and become a member of the Service Desk team. You will be working in a team-based environment on the Service...

  • 1st Line IT Support

    7 days ago


    Manchester, United Kingdom FOCUS 5 RECRUITMENT LTD Full time

    Focus 5 Recruitment are recruiting for a 1st Line IT Support Engineer who will work within an IT Operations Team who are responsible for supporting and maintaining IT systems and for providing efficient desktop support to all business users. The team youwill join is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs,...

  • Service Desk Agent

    4 days ago


    Manchester, United Kingdom Project People Full time

    As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single...