IT Service Desk Specialist

3 weeks ago


Manchester, United Kingdom Barry-Wehmiller Full time

Job Description:


The Enterprise IT Service Desk Analyst plays a critical role in delivering exceptional customer experiences for our internal stakeholders. As an IT Service Desk Analyst, you will be responsible for resolving PC and mobile device-related challenges, ensuring timely and effective support. Your top priority will be to provide world-class customer support, first-level incident response, and support issue resolution. You will also be responsible for migrating and deploying PCs/PC images, functioning and communicating effectively within a global support team, responding to ticketing incidents by priority and assignment, and documenting resolution and communication history. Additionally, you will analyze root cause and implement corrective solutions, deploy new equipment to customers, collaborate with the infrastructure team, and maintain a thorough understanding of current IT trends and advancements. This role requires strong analytical and problem-solving skills, effective prioritization, strong written and oral communication skills, and the ability to work in a team-oriented environment. A degree in business administration, computer science, or a related field, combined with 3-5 years of related work experience, is preferred. A+ certification is desired. This is a full-time position with possible overtime, and travel may be required up to 10% of the time for remote support. The employee will be required to sit at a desk and use a computer for prolonged periods, and will occasionally need to lift up to 10kg. The employee must be able to communicate effectively with customers, work in a fast-paced environment, and maintain a strong attention to detail.



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