Service Desk Support Specialist

3 days ago


Manchester, New Hampshire, United Kingdom Cognizant Full time
Service Desk Analyst Job Description

Cognizant is seeking a skilled Service Desk Analyst to join our Infrastructure services practice. As a Service Desk Analyst, you will be responsible for providing first-line support to customers across the firm, ensuring all queries are answered promptly, and requests and incidents are dealt with appropriately.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and live chat.
  • Log and manage incidents and requests within the firm's service management system.
  • Collaborate with 2nd and 3rd line teams to resolve complex issues.
  • Proactively identify trends and opportunities for process improvement.
  • Develop and maintain knowledge base articles and documentation.
Requirements:
  • Experience with supporting document management systems, remote working, and Microsoft applications.
  • Customer service and IT Service Desk experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Cognizant is an equal opportunities employer and welcomes applications from diverse candidates. Join our team and experience an exciting mix of innovation, creativity, and collaboration.



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