Senior Service Desk Analyst

3 days ago


Manchester, New Hampshire, United Kingdom Searchability® Full time
About the Role

We are seeking a highly skilled Senior Service Desk Analyst to join our team. As a Senior Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for a wide range of IT issues
  • Escalate complex issues to senior technical staff as needed
  • Collaborate with internal teams to resolve issues and improve processes
  • Develop and maintain knowledge of IT systems and technologies
Requirements
  • Experience in a service desk or technical support role
  • Strong technical skills and knowledge of IT systems and technologies
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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