Senior Service Desk Engineer

5 days ago


Manchester, New Hampshire, United Kingdom Searchability® Full time
Senior Service Desk Engineer

As a Senior Service Desk Engineer, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the escalation point for the service desk team, carrying out open incident management to gain quick resolution on SLA. You will also step into a shift lead role in the absence of management and mentor and coach the teams.

About the Role
  • Experience in a wide product stack including AD, Citrix, Exchange, etc.
  • Demonstrable experience working in service management.
  • Knowledge of ITIL.
  • Ability and experience leading teams.
What We Offer
  • Excellent company bonus structure based on personal performance.
  • Company pension scheme.
  • 25 days holiday + bank holidays + birthday off.
  • Life assurance.
  • Development and training opportunities for career progression.
  • Eye care + free gym membership.
  • Company events and lunches.
Requirements
  • Strong technical skills and experience in IT service management.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of ITIL and service management principles.


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