Senior Service Desk Engineer
5 days ago
As a Senior Service Desk Engineer, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the escalation point for the service desk team, carrying out open incident management to gain quick resolution on SLA. You will also step into a shift lead role in the absence of management and mentor and coach the teams.
About the Role- Experience in a wide product stack including AD, Citrix, Exchange, etc.
- Demonstrable experience working in service management.
- Knowledge of ITIL.
- Ability and experience leading teams.
- Excellent company bonus structure based on personal performance.
- Company pension scheme.
- 25 days holiday + bank holidays + birthday off.
- Life assurance.
- Development and training opportunities for career progression.
- Eye care + free gym membership.
- Company events and lunches.
- Strong technical skills and experience in IT service management.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of ITIL and service management principles.
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Senior Service Desk Engineer
4 weeks ago
Manchester, New Hampshire, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service to our internal customers.As a Senior Service Desk Engineer, you will collaborate with our Service Desk Engineers and management team to ensure that we provide an...
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Senior Service Desk Engineer
4 weeks ago
Manchester, New Hampshire, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service to our internal customers.As a Senior Service Desk Engineer, you will collaborate with our Service Desk Engineers and management team to ensure that we provide an...
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Senior Service Desk Engineer
2 weeks ago
Manchester, New Hampshire, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service to our internal customers.As a Senior Service Desk Engineer, you will collaborate with our Service Desk Engineers and management team to ensure that we provide an...
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Senior Service Desk Engineer
2 weeks ago
Manchester, New Hampshire, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service to our internal customers.As a Senior Service Desk Engineer, you will collaborate with our Service Desk Engineers and management team to ensure that we provide an...
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Senior Service Desk Engineer
2 weeks ago
Manchester, New Hampshire, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service to our internal customers.As a Senior Service Desk Engineer, you will collaborate with the service desk team and management to ensure that we deliver an excellent...
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Senior Service Desk Engineer
2 weeks ago
Manchester, New Hampshire, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service to our internal customers.As a Senior Service Desk Engineer, you will collaborate with the service desk team and management to ensure that we deliver an excellent...
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Senior Service Desk Engineer
5 days ago
Manchester, New Hampshire, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Service Desk Engineer to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service to our internal customers, ensuring that their technical issues are resolved efficiently and effectively.Key ResponsibilitiesAct as a point of...
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Senior Service Desk Engineer
5 days ago
Manchester, New Hampshire, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Service Desk Engineer to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service to our internal customers, ensuring that their technical issues are resolved efficiently and effectively.Key ResponsibilitiesAct as a point of...
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Senior Service Desk Analyst
3 weeks ago
Manchester, New Hampshire, United Kingdom Searchability® Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team in Manchester. As a Senior Service Desk Engineer, you will be responsible for providing excellent customer service and ensuring that all incidents are resolved quickly and efficiently.Key ResponsibilitiesEscalate incidents to the service desk team and provide guidance...
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Senior Service Desk Analyst
3 weeks ago
Manchester, New Hampshire, United Kingdom Searchability® Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team in Manchester. As a Senior Service Desk Engineer, you will be responsible for providing excellent customer service and ensuring that all incidents are resolved quickly and efficiently.Key ResponsibilitiesEscalate incidents to the service desk team and provide guidance...
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Senior Service Desk Manager
21 hours ago
Manchester, New Hampshire, United Kingdom bet365 Full time{"h1": "Senior Service Desk Engineer", "p": "At bet365, we are seeking a highly skilled and experienced Senior Service Desk Engineer to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional customer service to our internal customers, ensuring that their technical issues are resolved efficiently and effectively....
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Senior Service Desk Manager
19 hours ago
Manchester, New Hampshire, United Kingdom bet365 Full time{"h1": "Senior Service Desk Engineer", "p": "At bet365, we are seeking a highly skilled and experienced Senior Service Desk Engineer to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional customer service to our internal customers, ensuring that their technical issues are resolved efficiently and effectively....
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Senior Service Desk Manager
3 weeks ago
Manchester, New Hampshire, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our service desk, you will play a crucial role in ensuring that our internal customers receive an exceptional level of service at all times.As a technical service desk, our primary goal is to provide end-to-end ownership of 1st line incidents and...
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Senior Service Desk Manager
3 weeks ago
Manchester, New Hampshire, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our service desk, you will play a crucial role in ensuring that our internal customers receive an exceptional level of service at all times.As a technical service desk, our primary goal is to provide end-to-end ownership of 1st line incidents and...
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Senior Service Desk Analyst
5 hours ago
Manchester, New Hampshire, United Kingdom Searchability® Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team at Searchability®. As a key member of our service desk team, you will be responsible for providing exceptional customer service and ensuring that all incidents are resolved in a timely and efficient manner.Key ResponsibilitiesEscalate complex incidents to senior...
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Senior Service Desk Analyst
3 days ago
Manchester, New Hampshire, United Kingdom Searchability® Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Analyst to join our team. As a Senior Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of IT issuesEscalate complex issues to senior...
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Senior Service Desk Analyst
3 days ago
Manchester, New Hampshire, United Kingdom Searchability® Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Analyst to join our team. As a Senior Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of IT issuesEscalate complex issues to senior...
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Service Desk Lead
4 days ago
Manchester, New Hampshire, United Kingdom Cognizant Full timeService Desk Lead OpportunityCognizant Infrastructure Services is seeking a skilled Service Desk Lead to join our team. As a Service Desk Shift Lead, you will be part of a Global Service Desk providing 24/7/365 support.Key ResponsibilitiesMonitor service levels and dashboards to ensure timely resolution of tickets in line with SLAs.Allocate work efficiently...
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Service Desk Lead
4 days ago
Manchester, New Hampshire, United Kingdom Cognizant Full timeService Desk Lead OpportunityCognizant Infrastructure Services is seeking a skilled Service Desk Lead to join our team. As a Service Desk Shift Lead, you will be part of a Global Service Desk providing 24/7/365 support.Key ResponsibilitiesMonitor service levels and dashboards to ensure timely resolution of tickets in line with SLAs.Allocate work efficiently...
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Service Desk Support Specialist
2 weeks ago
Manchester, New Hampshire, United Kingdom Cognizant Full timeService Desk Analyst Job DescriptionCognizant is seeking a skilled Service Desk Analyst to join our Infrastructure services practice. As a Service Desk Analyst, you will be responsible for providing first-line support to customers across the firm, ensuring all queries are answered promptly, and requests and incidents are dealt with appropriately.Key...