Senior Service Desk Analyst

6 hours ago

Manchester, New Hampshire, United Kingdom Searchability® Full time
About the Role

We are seeking a highly skilled Senior Service Desk Engineer to join our team at Searchability®. As a key member of our service desk team, you will be responsible for providing exceptional customer service and ensuring that all incidents are resolved in a timely and efficient manner.

Key Responsibilities
  • Escalate complex incidents to senior management
  • Carry out open incident management to achieve quick resolution within SLA
  • Assume shift lead role in the absence of management
  • Mentor and coach junior team members
Requirements
  • Experience in a wide product stack, including AD, Citrix, and Exchange
  • Demonstrable experience working in service management
  • Knowledge of ITIL
  • Ability to lead and manage teams
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career progression and development
  • Collaborative and dynamic work environment
How to Apply

If you are a motivated and experienced service desk professional looking for a new challenge, please submit your application to us. We look forward to hearing from you.

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