Service Desk Support Specialist

4 days ago

Manchester, New Hampshire, United Kingdom Chess Full time
Service Desk Engineer - Cloud and Devices

We're seeking a highly skilled and enthusiastic Service Desk Engineer to join our Cloud and Devices Support team. As a key member of our team, you will be responsible for delivering exceptional first-line support to our customers, communicating clearly and accurately logging client support issues on our systems.

The Role:

  • Provide first-line support to customers, resolving issues efficiently and effectively.
  • Carry out basic troubleshooting activities and provide first-time fix solutions.
  • Educate customers on the use of our products and services, promoting a positive experience.
  • Collaborate with colleagues to achieve agreed customer service levels.
  • Develop and maintain a deep understanding of our core products and services, identifying opportunities to upsell and cross-sell.
  • Regularly achieve set targets and KPIs, driving business growth and success.

The Candidate:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Reliable, hardworking, and organized, with a strong work ethic and commitment to delivering high-quality results.
  • Basic knowledge of technology products and services, with a willingness to learn and develop new skills.
  • Microsoft Windows and Microsoft Office 365 end-user skills, with a basic understanding of PC hardware.
  • Confidence in diagnosing and resolving customer issues, with a growth mindset and a desire to continuously improve.

Why Chess?

Chess is a leading independent technology service provider, employing over 360 skilled people across the UK and supporting over 21,000 UK businesses. We pride ourselves on our inclusive culture, diversity, and commitment to employee growth and development.

We offer a range of benefits, including health care support, enhanced pay, and access to our Future Fit benefits package. Our hybrid working model allows for flexibility and work-life balance, with opportunities for career progression and professional development.

At Chess, we believe in creating a positive and supportive work environment, where our employees can thrive and reach their full potential. If you're looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

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