IT Service Desk Specialist

4 weeks ago

Manchester, United Kingdom Bureau Veritas Group Full time

Job Title: IT Service Desk Specialist

Job Summary:

We are seeking an IT Service Desk Specialist to join our team at Bureau Veritas Group. As an IT Service Desk Specialist, you will be responsible for providing technical support to our employees across Northwest Europe.

Key Responsibilities:

  • Provide remote technical support to employees across Northwest Europe.
  • Escalate business-critical issues and prioritize tasks accordingly.
  • Contribute to key IT deliverables through ongoing responsibilities such as new starter provisioning and replacement roadmaps.
  • Follow existing Service Desk procedures to provide a 1st/2nd level support service.
  • Act as a single point of contact for employees requesting assistance with IT issues.
  • Accurately log calls into the Bureau Veritas ticket system and achieve/maintain end-to-end SLAs for support requests/incidents.
  • Ensure the level of quality associated with logging of detail within tickets and updates is according to standard.
  • Interface with other regional departments such as finance and HR regarding new starters/leavers.
  • Manage the inventory of IT assets.
  • Support the NWE Service Desk analysts in their tasks, particularly for business escalations and priorities.
  • Participate in projects upon request of IT/IS management.
  • Assist the NWE Service Desk Team Lead with the management of daily tasks within the NWE Service Desk Team.
  • Manage and coordinate Priority Incidents as per existing procedures.
  • Ensure clear communication and instruction to colleagues on IT-related issues.
  • Ensure compliance with policies and procedures.
  • Provide IT support when and where needed across the country.
  • Customer-focused to work effectively as part of a team to resolve issues within SLAs.
  • Work independently and capable of sharing knowledge and practices with a team.

Requirements:

  • Experience in a similar 1st/2nd line role.
  • Knowledge of IT support principles, including Windows O/S and Microsoft Office.
  • IT-related qualifications (MCSA Desktop/server – ITIL foundation) preferable.
  • Excellent customer service skills.
  • Ability to prioritize and effectively time manage.
  • Effective communication skills.
  • Able to work independently and share knowledge/practices with the team/department.

What's in it for you?

  • Competitive salary.
  • 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days.
  • Combined employee/employer pension contributions of up to 12%.
  • Flexible working.
  • Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance.
  • Health and wellbeing support through; Mental Health First aiders, Employee Assistance programme & Smart Health services.
  • Working for an industry-leading global inspection company.

Why Bureau Veritas?

We pride ourselves on our partnership approach, which means you will be encouraged to develop strong client relationships - combining technical expertise with service excellence to exceed your clients' expectations.

At Bureau Veritas, you can benefit from a busy and varied client-facing environment, working with market leaders across a wide range of sectors including but not limited to:

Food manufacturing, Chemical manufacturing, Banking, Retail, Logistics, Power and Utilities including Nuclear, Automotive, Public Sector, Mobile Plant, Emergency Services, Transport and Construction.

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