Technical Support Specialist
4 days ago
We are seeking a highly skilled Technical Support Specialist to join our IT Service Desk team. As a key member of the team, you will be responsible for providing technical support to employees across Northwest Europe.
About the Role
This is an excellent opportunity to work in a dynamic and fast-paced environment where you will have the chance to develop your skills and experience in IT service desk operations. You will be working closely with the NWE Service Desk Team Lead and other analysts to ensure that all IT issues are resolved efficiently and effectively.
Key Responsibilities
- Provide remote technical support to employees across Northwest Europe, ensuring resolution within Service Level Agreements (SLAs).
- Contribute to key IT deliverables through ongoing responsibilities such as new starter provisioning and replacement roadmaps, as well as other project work.
- Follow existing Service Desk procedures to provide 1st/2nd level support services, determining resolution and/or allocating to relevant support groups.
- Act as a single point of contact, receiving calls from employees across Northwest Europe requesting assistance with IT issues.
- Accurately log calls into the Bureau Veritas ticket system and achieve/maintain end-to-end SLAs for support requests/incidents.
- Ensure quality associated with logging of detail within tickets and updates is according to standard.
Requirements
- Knowledge of IT Support principles, including Windows O/S and Microsoft Office.
- IT related qualifications (MCSA Desktop/server – ITIL foundation) preferable.
- Excellent Customer Service Skills.
What We Offer
- Competitive salary: £24,500 - £28,000 per annum (depending on experience).
- 25 days holiday + 8 bank holidays with option to buy or sell 5 holidays, plus an option to carry over 5 days.
- Combined employee/employer pension contributions of up to 12%.
- Flexible working options.
- Comprehensive benefits package, including Life Cover, Private healthcare, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance.
Why Choose Us
Bureau Veritas offers a busy and varied client-facing environment, working with market leaders across multiple sectors. We pride ourselves on our partnership approach, combining technical expertise with service excellence to exceed client expectations.
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