Hotel Front Office Manager

1 month ago


Birmingham, Birmingham, United Kingdom LGH Hotels Management Full time

About the Job

We are seeking a highly skilled and motivated individual to join our team as a Hotel Front Office Manager at the Crowne Plaza Birmingham NEC. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences and leading a team to success.

Key Responsibilities:

  • Lead and manage the front desk team to deliver high standards of service quality.
  • Oversee the daily operations of the reception area, including managing guest check-ins and check-outs, handling room assignments, and coordinating with other departments.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless guest experiences.

Requirements:

  • Prior experience as a supervisor or team lead in a hotel reception or front office role.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management skills.
  • Ability to work effectively under pressure and handle multiple tasks.
  • Knowledge of hotel reservation and management systems.

Benefits:

  • An estimated salary of £35,000 - £45,000 per annum, depending on experience.
  • An enviable employee discount program on bedroom rates across LGH Hotels Management's portfolio.
  • Access to the IHG Employee Room Benefit Programme.
  • A range of shopping discounts, eye care benefits, free legal advice, counseling sessions, hospital & death benefit plans, and more.

Salary: £42,000 per annum (based on experience)

Job Type: Full-time

Location: Birmingham, UK

Job Reference: BE123456



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