Grand Hotel Operations Director

18 hours ago


Birmingham, Birmingham, United Kingdom The Grand Hotel Birmingham Full time

The Grand Hotel Birmingham is seeking a highly skilled Meeting and Events Operations Manager to join its esteemed team. This role offers an exciting opportunity for a dynamic individual to lead the day-to-day operations of the hotel's meeting and events department, ensuring exceptional service delivery and seamless execution of conferences, weddings, and banquets.

As a Meeting and Events Operations Manager, you will be responsible for leading a team of over 40 members in delivering quality and excellence across all conference, events, wedding, and Grand Ballroom banquet operations. Your primary objective will be to achieve quality, lifestyle luxury, and efficient operation management of the department.

This hands-on role requires strong leadership skills, excellent communication abilities, and a keen eye for detail. You will be tasked with internal management and overall responsibility of payroll, stocks, employee management, and profit and loss statements for the meeting and event business.

In addition, you will represent the meeting and events department within the hotel management team and take ownership for being the 'voice' for the food and beverage operations across all conference and event spaces.

You will monitor, develop, and analyze team member performance, providing positive and constructive feedback to support successful and smooth hotel operations.

To excel in this role, you should have experience running high-end meetings and events at esteemed city center venues, possess strong knowledge of meeting and event basics, and have experience managing and coordinating a team across a busy, vibrant 5-star hotel operation.

A competitive estimated salary for this position is £45,000 - £55,000 per annum, depending on experience. The company offers a comprehensive benefits package, including colleague and friend & family rates for overnight stays, 50% employee discounts on food and beverage, access to exclusive benefits, free meals on duty, and more.



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