Hotel Operations Manager

5 days ago


Birmingham, Birmingham, United Kingdom Britannia Hotels Full time
Job Title: Hotel Operations Manager

We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at Britannia Hotel in Birmingham.

About the Role:
  • Managing the night team, including training and rostering staff
  • Conducting nightly audits, checking guests in and out, and ensuring accurate handovers
  • Maintaining hotel security and addressing guest requirements overnight
  • Carrying out regular site walks and security checks of fire exits and public areas
  • Preparing rooms for events or clearing up after as needed
Key Responsibilities:
  • Supervise and train night shift staff to ensure excellent service standards
  • Implement effective rotas and schedules to meet business needs
  • Monitor and maintain high standards of hotel security and guest safety
  • Ensure accurate and efficient processing of guest arrivals and departures
Requirements:
  • Hospitality supervisory experience, preferably in a similar role
  • Familiarity with Opera cloud is advantageous but not essential

The ideal candidate will have a strong understanding of hospitality operations and be able to lead a team effectively. A competitive salary package is on offer, including career development opportunities, significant staff discounts, and more.

Salary range: £25,000 - £35,000 per annum (dependent on experience)



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