Hotel Receptionist

4 days ago


Birmingham, Birmingham, United Kingdom Forest of Arden Hotel & Country Club Full time
Job Title:

Hotel Receptionist

Company Overview:

The Forest of Arden Hotel & Country Club is a leading hospitality provider, committed to delivering exceptional customer service. As a Hotel Receptionist, you will play a vital role in ensuring our guests receive a warm welcome and seamless experience.

Salary:

£25,000 - £30,000 per annum, depending on experience

Job Description:

As a Hotel Receptionist, your primary responsibility will be to provide top-notch customer service to our guests, handling all front desk operations with ease and efficiency. You will be the first point of contact for our guests, responding to their queries, resolving issues promptly, and ensuring their stay is comfortable and enjoyable.

You will also be responsible for managing room allocations, processing payments, and maintaining accurate records. Your excellent communication skills, both written and verbal, will enable you to effectively communicate with guests, colleagues, and management.

Required Skills and Qualifications:
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Able to work in a fast-paced environment
  • Previous experience in a similar role preferred but not essential
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career progression and professional development
  • Discounts at local restaurants and leisure facilities
  • Free meals and hot drinks on shift

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