Hotel Receptionist and Sales Team
7 months ago
We are currently recruiting for an experienced Hotel Receptionist to work within the front office team at Castle Bromwich Hall Hotel, and someone to join our sales team.
**The Role: Reception**
A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a warm and welcoming personality. You are key to our guest service experience throughout our stay.
This role is available for an up to
- 40 hours per week contract working over 5 days in a variety of different shifts. If you are enthusiastic about delivering excellent customer service and working in a fast paced environment, we would like to hear from you
Job responsibilities:
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To be responsible for accurate and efficient accounts and guest billing processes.
Must have previous Hotel Reception experience
**The Role: Sales**
We are looking for someone to join our sales team to build, promote the image of the hotel and it's outward facing profile.
- manage website, social media and comments
- undertake show-arounds for guests and prospective wedding parties
- respond to enquiries, comments, feedback,
- grow database of our clients, outreach and responses.
**Salary**: £13,000.00-£18,500.00 per year
**Experience**:
- Hotel receptionist/Sales: 3 years (required)
- sales/ customer facing: 3 years (required)
Work Location: In person
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