Receptionist

3 days ago


Birmingham, United Kingdom Edgbaston Park Hotel and Conference Centre Full time

**Contract types: Part time (20 hours) and Zero hour contracts.**

This is an exciting time to join our Hotel team, as we embark on our five-year vision to be a world-leading hospitality destination.

We're looking for an excellent receptionist who has the ability to create a memorable and welcoming reception experience for our guests.

You will be responsible for the smooth checking in and checking out service, processing payments and liaising with all departments to satisfy guest requirements and to go above and beyond to make their stay with us special.

Key duties of the role include:

- Being the first point of contact on Reception.
- Operating the switchboards and taking accurate telephone messages for guests and staff,
- Arranging early morning calls as necessary.
- Making additional charges to guest and conference accounts, using the Hotel software system.
- Being responsible for a cash float, ensuring it balances at the start and end of each shift.
- Actively upselling rooms, dinners and additional services.
- Assisting with the allocation of bedrooms and special requests on bookings.
- Giving accurate information regarding bedroom availability and rates, upselling and upgrading whenever possible.
- Responding to guest feedback and action appropriately.

You should have previous experience in a reception role, ideally in the hospitality sector, excellent interpersonal skills and above all, a genuine desire and enthusiasm to put the guest at the heart of everything you do.

Our Hotel is a fun and friendly environment in which you can make a real difference to the success of the team and the Hotel, as well as being a great place to develop your career through our training and development opportunities.

**What we can offer you**

Here at the Edgbaston Park Hotel, we offer some amazing benefits to our team, so alongside a competitive salary, we also offer complimentary access to a world class sporting facility, an amazing Reward & Recognition Platform, staff appreciation week, annual awards evenings, employee of the month, complimentary car parking, free meals and much more...

The Hotel reserves the right to close the vacancy early, should suitable applicants be found.

**Job Types**: Part-time, Zero hours contract
Contract length: 12 months

**Salary**: Up to £10.90 per hour

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Hand sanitisers. Regular cleaning of touch points. Staff and guests are encouraged to wear face masks, where social distancing cannot be maintained.

**Experience**:

- reception: 1 year (preferred)

Reference ID: EPH/Rec/1122


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